I can't seem to get Flash videos to play in Facebook. I hear sound, but just get a blank black screen where I would expect to see the video. Youtube videos work fine.
If I browse to http://helpx.adobe.com/flash-player.html I see the following:
"Check if Flash Player is installed on your computer", it shows the following under Step 1:
Congratulations, your computer has the latest Flash Player installed.
Start playing games, listening to music, and watching videos!
YOUR SYSTEM INFORMATION
| Your Flash Version | 12.0.0.44 |
| Your browser name | Internet Explorer (I'm using IE 11) |
| Your Operating System (OS) | Windows (Windows 7) (I have a 64bit OS) |
I followed Stpes 2, 3, and 4, and even see the Flash video of a swaying tree on the page under Step 5, which makes me thing Flash is correctly installed yet I'm still unable to get videos to play on Facebook.
Troubleshooting steps I've taken:
- Deleted %apphost%\flash and %apphost%\macromedia folders from my system
- Uninstall/reinstall Adobe Flash
- Reset Internet Explorer setting to default settings, cleared browsing history, and deleted temporary internet files
- Confirmed under "Manage Add-Ons" that "Shockwave Flash Object" is enabled
- Ensure clean Host and LMHost files
I'd greatly appreciate other troubleshooting suggestions anyone else can provide. Thank you.